Our Services

Yes. All translations are completed by certified translators, and include a signature, credential statement, and official stamp, fully compliant with IRCC requirements.

Fingerprints based criminal record checks in Canada can only be searched by the Royal Canadian Mounted Police (RCMP), and the Police Certificate or Police Clearance will be issued by RCMP directly. Local police stations do not issue such a certificate. As an RCMP accredited agency, our role is same as local police stations, we capture your fingerprints electronically and submit them to the RCMP directly, and RCMP will process your fingerprints application.

Therefore, whether your fingerprints are captured by us or Edmonton Police Service, you or your designated agency will receive exactly same Police Certificate/Clearance report from RCMP.

However, we do not provide Vulnerable Sector Police Information Check, and it can only be done at a local police station. Because a Vulnerable Sector Police Information Check will also include a check of local police records to determine the existence of a pattern of behavior that may result in harm to vulnerable persons.

For digital fingerprinting, you will be provided with a confirmation document with Document Control Number (DCN) after your application is submitted. It is important to keep this document until you or your designated third party receives the result from the RCMP. If this document is lost, there will be an administration fee to provide a copy of this document.

For ink and roll fingerprinting or livescan print-to-card clients, you will be provided with the original fingerprinting card after the fingerprinting is completed.

For fingerprints card scanning, we will email you a confirmation document with Document Control Number (DCN) after your application is submitted.

No, we cannot help you with Biometrics Collection. The purpose of our fingerprinting service is to obtain a police certificate.

If you received a letter from Immigration, Refugees and Citizenship Canada (IRCC) and Biometrics Collection is required for your permanent residence or temporary residence application (non police clearance related), then you will have to follow the instructions on the letter and contact one of the official locations. If you are in Canada, you should contact one of designated Service Canada offices (SCOs).

However, our office does not maintain a list of designated Service Canada offices (SCOs), you should look up this information on the internet or contact IRCC for more details.

It is recommended that applicants have with them any letter or file number provided by the requesting agency (if applicable). All digital fingerprinting requests for Canadian Citizenship must include a letter from Citizenship and Immigration Canada. This letter must include the address for third party results submissions and should have a file number from IRCC. Please ensure this letter is available during your fingerprinting session.

You must provide two pieces of valid government issued identification, at least one of which must be photo ID:

• Passport

• Driver’s License

• Birth Certificate

• Canadian Citizenship Card or Certificate

• Permanent Resident Card

• Certificate of Indian Status

• Immigration Documents (Study Permit, Work Permit, Visitor Record, Landing Paper)

• Military Family ID

• Nexus Card

• Federal Government Employee ID

• Firearms Possession and Acquisition Licence (PAL)

• Health Care Card (Not all provinces accept health cards as valid government issued ID. Please refer to provincial regulations.)

• Social Insurance Number (SIN) can not be used as an ID.

• Expired or temporary identification can not be accepted.

Bring any letter or file number provided by the requesting agency (if applicable). All digital fingerprinting requests for Canadian Citizenship must include the IRCC letter, which should specify the address where the fingerprint results should be sent (the third-party submission address) and your IRCC file number.

To reduce waiting time, appointments are preferred. Walk-in service is available. Priorities are given to scheduled appointments to make sure appointments can be completed as scheduled before taking walk-in clients when there is a time conflict. You can call our office, send us an email, or book an appointment on our website.

We recommend that you book your appointment online. Once the appointment is booked online, you will receive a confirmation email with all the details and instructions. You will also receive email and text message reminders. If you need to change or cancel your appointment, you can do it by yourself as indicated in the confirmation email.